Monthly Archives: April 2010

Management Truths for the Web Age

Lisa Welchman is one the leading thinkers on the issues of Web management, Web governance and the whole messy business of running Web operations in large complex organizations. (I hate to use the cliché “thought leader”, but it certainly applies. ) Her latest … Continue reading

Posted in Uncategorized | 2 Comments

Is Your Hospital Ready for Crowdsourced Suggestions?

This past December, Chris Quigley found himself laid up in King’s College Hospital, London. Flat on his back and with plenty of time to think, he realized that many things about his care could be better. He wasn’t complaining, but … Continue reading

Posted in Customer Service, Hospitals | 2 Comments