Category Archives: Customer Service

Is Your Hospital Ready for Crowdsourced Suggestions?

This past December, Chris Quigley found himself laid up in King’s College Hospital, London. Flat on his back and with plenty of time to think, he realized that many things about his care could be better. He wasn’t complaining, but … Continue reading

Posted in Customer Service, Hospitals | 2 Comments

Hospital Crisis Communications and Social Media

Innovis Health in Fargo, North Dakota is using social media tools (a blog and Twitter) for crisis communications. Continue reading

Posted in Customer Service, Hospitals | Tagged , , , | 13 Comments

Small Mammals and My Dentist

A small dental practice demonstrates excellent customer service Continue reading

Posted in Customer Service | Tagged , | 5 Comments