Category Archives: Hospitals

Hospitals and Facebook Engagement

Last week I presented at the Mayo Ragan Social Media Summit and shared data on hospital use of social media. One data source was the Ubicare Healthcare EQ Chart. This post provides more detail about the chart methodology and its … Continue reading

Posted in Facebook, Hospitals | 3 Comments

Is Your Hospital Ready for Crowdsourced Suggestions?

This past December, Chris Quigley found himself laid up in King’s College Hospital, London. Flat on his back and with plenty of time to think, he realized that many things about his care could be better. He wasn’t complaining, but … Continue reading

Posted in Customer Service, Hospitals | 2 Comments

Meet The Experts – Brenda Finkle

Meet the Experts – Profiles of Hospital Social Media Managers Over the past year, I’ve met dozens of hard-working people pioneering Social Media use for their hospitals. Despite similar challenges, they’ve built successful programs and have a great deal of … Continue reading

Posted in Hospitals, Profiles, Uncategorized | 10 Comments

Presentation – Hospital Social Media Best Practices

I attended the J. Boye conference last week, and participated in the eHealth track. My presentation covered three areas: 1. How I explain Social Media to my colleagues at the Hospital 2. Our experiences with YouTube, Twitter and Facebook 3. … Continue reading

Posted in Hospitals | 19 Comments

Hospital Crisis Communications and Social Media

Innovis Health in Fargo, North Dakota is using social media tools (a blog and Twitter) for crisis communications. Continue reading

Posted in Customer Service, Hospitals | Tagged , , , | 13 Comments

HSNL Update #6 March 3, 2009

New additions to the Hospital Social Network list. Now includes 187 hospitals. Continue reading

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Social Media at Top Hospitals

Percentage of 2008 U.S. News Hospitals using Social Networks Continue reading

Posted in Hospitals, social networks | Tagged , | 3 Comments

Health care, Social Networks and the Radio Call-in show

A few days ago, Phil Baumann posted “140 Health Care Uses for Twitter”, a long list of thought-provoking ideas for this tool. The list is great, but he also takes on the usual resistance to these services: “It’s the 21st … Continue reading

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Getting the most from YouTube for your hospital

Five tips for Hospitals to get the most out of their YouTube channel. Continue reading

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Hospitals that use Social Networks

I’ve added a page to this blog that lists U.S. Hospitals that have accounts on YouTube, Facebook or Twitter. The main list is at ebennett.org/hsnl/ and an FAQ about the list can be found at ebennett.org/hsnl/hsnl-faq/ I welcome your comments … Continue reading

Posted in Hospitals | Tagged , , , , | 5 Comments